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Handling customer complaints effectively is vital for continued business success. However, the tracking, classification, and redressal of end-user complaints in a time-bound-manner can prove to be a challenge for organizations with a presence across multiple legacy channels and platforms and can result in an erosion of business value if not addressed at the start.
LTTS offers an AI-powered solution to optimize complaint handling across platforms and industries. The offering manages customer complaints across platforms and processes, streamlining the classification and resolution mechanism by leveraging RPA and AiKno? our proprietary AI solution
Our offering delivers:
- Predictive analytics
- Minimal disruption
- Improved quality of outcomes
- Optimized operational costs
To know more on our complaint handling solution for your industry, download the case study here.